Flyouts

Tier: Professional, Enterprise

Overview

Flyouts allow you to share a Call to Action with your users based on where they search and/or what they search for.

Flyouts appear in the bottom right corner of your site. They can be configured to appear based on when a user takes a specific action or actions, such as searching for term(s) within a certain area. 

Example:

If your organization provides a 24/7 hotline for people seeking domestic violence support, you could use a Flyout to appear as a Call to Action to call your organization. In this example, the Flyout appeared when the user searched for the term, “safe housing.” 

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Please note:  Styling, color, and placement are standard and not customizable. All Flyouts also must have a Call to Action that links to a URL, email address, or phone number, or you may use our standard thumbs up/thumbs down survey Call to Action. All Flyouts also require one trigger (see below in Configurable Options for further details).

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Configuration Options

Displayed Content

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Flyout Header

Text at the top of the Flyout

  • Maximum characters: 30

Flyout Body

The main message in the Flyout

  • Maximum characters: 300

  • Supports HTML links in formatting

Flyout Button Text

The words that appear on the Call to Action button

  • Maximum characters: 30

The URL the user will be directed to after clicking the Flyout

  • Can link to a URL, email address, or phone number. Format accordingly:

    • URL

    • Phone number

    • Email

Triggers - Show the Flyout When...

Flyouts can be triggered by an action or by a combination of actions. Flyouts can be triggered by the following specifications.

Location

The geographical area where the Flyout should appear based on the zip code searched

  • State, County, or Postal

Search Term

These are the keyword searches or tags that would trigger the Flyout

 

Day and Time

Days of the week and hours when the Flyout will appear

  • Could be used for working hours of hotlines or organizations where your Flyout links

Time-based flyouts, when closed, will remain closed for the rest of that calendar day.

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