Tier: Programs

Overview

The Inbound Referrals Dashboard allows Programs to see all of the people that are seeking their services (Seekers), and allows them to update the status and close the loop.

Table of Contents

How it Works
Adding Inbound Referrals
Filtering Inbound Referrals
Updating Referral Status

How it Works

Inbound Referrals captures all referrals made to a specific program so that they can keep track and follow up with the person seeking services (Seeker). When someone refers themselves, or makes a referral to a program listed on your social care platform, the program will:

• Receive an email notification

• Have a new Seeker Profile with the referral

• Have a new referral on their Inbound Referrals Dashboard

Programs can also add referrals to their Inbound Referrals Dashboard should someone walk-in, call, or connect to the program outside of your social care platform.

Claimers can access the Inbound Referrals Dashboard by clicking on the email link and signing in, or by logging into Aunt Bertha and clicking My Program Tools > Inbound Referrals in the top right. On the left, the Claimer will choose the program for which they want to see referrals.

There will be a notification and count next to the program, with the number of referrals that have yet to be updated (Status = “Not Updated”).

Once they choose their program, they will see a dashboard of all of the Seekers who have been referred to their program, their contact information, and the best way to reach them.

If the Seeker selected “Don’t Reach Out” as their preferred communication method on the Connect form, the Claimer will only see the name of the Seeker.

For Programs that have Screeners, there will be information in the field for Forms. Here, they can click to review completed Screeners or Data Collection forms. The Claimer will be able to see if the Seeker may be eligible for services based on the Screener that they filled out.

Referred By Information

If the Helper who made the referral is a Claimer for a program or a Worker on a Customer Site, we will share that affiliation so you have more context about the person making the referral.

Last Updated

In the Last Updated field, Claimers can see who last updated that referral wether it was someone in their organization, the seeker or a person who made the referral on behalf of someone else.

Adding Inbound Referrals

Referrals are automatically added to the Inbound Referrals page when someone uses Connect to refer to your program.

You may also manually add people who come to you outside of the social care platform, such as walk-ins, people you help over the phone, or people referred from other systems. 

To do this, click “Add Inbound Referral,” which will allow you to add the Seeker and the referral. This will also create a Seeker Profile if one did not already exist.

If your program has a Screener, you will have an option to fill out the Screener. 

Filtering Inbound Referrals

Claimers can filter their Inbound Referrals dashboard by the status of the referral.

This allows Claimers to easily see which Seekers to follow up with and better manage their workflow.

“In Progress” and “Completed” can be selected to select all statuses underneath.

If you have a Screener, you may also filter on eligibility.

Updating Referral Status

Once the Program knows the outcome of the referral, the Claimer can update the status of the referral using the Status drop down.

Once they update the status, the update will be reflected across the different referral dashboards for the Helper and the Seeker. Additionally, the Seeker will receive a referral status update notification email, letting them know to log in and look at the updated status of the referral on their dashboard.