Assessment Configuration

Tier: Enterprise 

Overview

Assessments are designed to help assess a person’s social needs, to understand how to best help them. You can use your own questions for the Assessment or use a standard Assessment like Health-Related Social Needs (HRSN). 

You can complete an Assessment on behalf of who you are helping, or the person seeking services can complete the Assessment on their own. Once the Assessment is completed and submitted, a list of programs that address the person’s top social needs will be provided. You can then navigate and connect to the programs that best meet those needs. 

Additional assessment related reports are available. These reports provide insight into eligibility, demographic, and social needs information.

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Configurations

Accessing Assessments

Assessments can be staff-administered or self-served by your community. Your assessment can be made available to:

  • The public (logged in or not logged in)
  • Logged-in provisioned staff users

If there is only one Assessment available, the user will see a button with the name of the assessment form on the homepage. If there is more than one assessment, they will see a “Start a Form” button, which will trigger a dropdown menu when clicked. Selecting the Assessment name will launch the assessment form.

 

Languages

If you would like your Assessment in different languages, you will need to provide the translations to your Assessment. Because of the sensitive nature of Assessments, they do not support Google Translate.

 

Assessment Questions

What demographic information do you need to collect?

Standard fields in a Seeker Profile include:

  • First Name

  • Last Name

  • Phone Number

  • Email

Do you need to collect additional information such as:

  • An ID number, date of birth, preferred language?

  • When you are following up with a Seeker, will they need to search or filter on certain attributes?

Note: We do not support recording Social Security Numbers

 

What social care information do you need to collect?

Assessments are typically used to identify social care needs. What are the social care questions you want to ask to determine someone's need?

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Assessment Search Results

After the Assessment has been submitted, the person who completed the assessment and the person the assessment was completed for, will receive an email with a link to the  search results that match the person’s top social needs. These email notifications can be turned on/off. 

After completing an assessment, you will also be taken to Highlighted Search, Program Recommendation Summary (PRS) or a thank you page. Where you are taken will depend on how your assessment has been configured.

 

Highlighted Search

Highlighted Search results take advantage of our vast network to find the right programs to meet the needs that were identified. Following an Assessment submission, you will be taken to the search results page where specific categories will be highlighted based on the social needs identified in the Assessment. Clicking on the highlighted categories will help you find resources that may address those social needs.

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Access the Highlighted Search article for more information!

 

Program Recommendation Summary (PRS)

A Program Recommendation Summary (PRS) is a short, printable, curated list of programs that will be generated for people after they submit an assessment. We recommend using the PRS search page if you have a list of specific programs that you want to recommend. You can update this list at any time using your folders of your favorite programs.

 

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 Access the Program Recommendation Summary (PRS) article for more information!

Other Configuration Options

Thank You Page

For staff-facing form only, you have the option to direct people to a “Thank you” page. The assessment inputs will be captured, and a profile for the person whom you completed the form for will be created, but no curated search results page will be created. 

Goals

You can configure the assessment to automatically generate goals in the profile created for the person you completed the assessment for. These help staff organize how they're navigating for Seekers. Access the Goals article for more information!

 

Who can view submitted Assessments?

By default, Assessment responses are visible to the user that is logged in and helped a person fill out a form. 

You can also see submitted assessments if:

  • Team Navigation is turned on for a role you are in and another user in the same role submitted an Assessment
  • Assessments were shared with a role you are in, at the Form or Kiosk Level.

Submitted assessments can be viewed through the person’s profile or through the Forms dashboard

 

Set Up

If you'd like to discuss setting up an Assessment on your platform, please contact your Customer Success Manager. 

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