Claim your Program

Tier: Program Claimer

Overview

Claiming your programs on Aunt Bertha has never been easier! If you founded, run, work for, or are otherwise affiliated with a Community Based Organization that has a program listed on Aunt Bertha, you can claim that program in just a few easy steps.

Claiming allows people at programs listed on Aunt Bertha to take ownership of their program listing. Once they’ve claimed their program the Claimer can edit and update their program listing, as well as access free intake tools and reporting to support their program.

Table of Contents

Who Can Claim
How to Claim
Claim Verification
Program Information Verification

 

Who Can Claim

If you founded, run, work for, or are otherwise affiliated with a program listed on AuntBertha.com, you can claim that program. You do not have to be the Program Director or Executive Director to claim the program, but we do verify that the user attempting to claim is affiliated with the program.

A single program can be claimed by more than one person, so multiple staff within your organization can have access to edit your program and use the free tools in our Provider Package.

 

How to Claim

1.  Go to http://findhelp.org/claims

2.  Enter the name of your organization or program, then click “Search.”

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3.  Select one of the programs you'd like to claim by clicking the “Claim” button.

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4.  Select any additional programs you'd like to claim by checking the box to the left, then click “I Work Here.”

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Note: there is also an “I Need Services” button for Seekers who accidentally wind up in the claiming flow thinking that they are “claiming” a benefit like social security. When Seekers click “I Need Services” they will be directed to the program details page for the first program they clicked, so that they can request services.

 

5. If you have an account, you'll be asked to log in. Otherwise, you can create an account, using your work email address, at this time

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6.  Click “Complete Your Claim.”

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7. The platform will then match your email domain against the website address on file for that program. If they match, then you will be sent an email with a link to validate the claim. If it does not match, a notification will go to our support team and they will follow up with you to confirm your association with the program within two business days.

If you have any questions, enter your email address and click “Get Help” at the bottom of the page.

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8. Once your claim has been validated, you will see a confirmation to activate your claim. Once you receive the email, click to activate your claim.

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Claim Verification

Auto Verification

When you submit your claim, Aunt Bertha will match their email domain against the website address on file for that program. If they match, then you will be sent an email with a link to validate the claim.

Verification links are valid for 24 hours. After which, the verification email will need to be resent.

 

Manual Verification

In cases where we cannot automatically verify a claim, a support ticket will be created. They will verify that you work for the program and should have access. Once that has been verified, you will receive the verification email where you can click to activate your claim. Verification links are valid for 24 hours. After which, the verification email will need to be resent.

  1. Data Support receives the claim ticket

  2. Data Support researches to verify the Claimer is valid

  3. If yes, the Data Support team member clicks a "claimer is valid" confirmation link

  4. CBO receives standard, "activate claim" email which includes an "Activate claim" button

    1. The email will be branded to reflect the subdomain/site where the user initiated the claim

  5. CBO clicks the link

  6. The claim is created and their account is activated

Program Information Verification

When you claim a program, we want you to confirm or update key information about your program.

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When you verify your claim, you are taken to this page where you can update your program's:

  • Availability

  • Contact Settings

  • Email address for referrals

At the bottom you may indicate the information is correct or save updates, or skip and make changes later using your Program Edit Tools.

 

 

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